Terms and Conditions of Booking
By making a reservation at our property, guests agree to comply with the following terms and conditions:
1. Booking Confirmation
- The booking is considered complete once the initial payment of 50% of the total stay is made.
- The remaining balance must be paid 30 days prior to arrival.
2. Security Deposit
- A $3,000 security deposit is required, which will be refunded within 5 business days after check-out, subject to a property inspection to confirm no damages.
3. Cancellation Policy
- We offer a Super Strict 30-Day cancellation policy, which allows for a 50% refund if the booking is canceled at least 30 days before arrival.
4. Check-in and Check-out Times
- Check-in is from 4:00 PM onwards.
- Check-out must be completed by 10:00 AM.
5. Number of Guests
- The property accommodates a maximum of 12 guests.
- Additional guests are not allowed without prior authorization.
6. Security and Responsibility
- The property does not have special protections for children, elderly individuals,or people with disabilities in the pool, stairs, or other areas.
- Walking or running on wet floors is strictly prohibited.The owner is not liable for accidents caused by non-compliance with this rule.
- The property is located in a gated community with 24-hour security. However, it is the responsibility of the guests to ensure that all doors and windows are securely locked at night and whenever the property is left unattended.
- Guests are responsible for their belongings in case of theft.
7. Included Services and Extras
- Daily cleaning is included in the rental price.
- A $500 cleaning fee is charged to all reservations, regardless of the length of stay.
- A concierge will be assigned for assistance with additional services (transportation, chef, activities, etc.), which will be charged separately. A detailed list of available extra services will be sent upon payment confirmation of the stay.
8. Inventory and Property Condition
- At the beginning of the stay, a detailed inventory of the property’s furniture, appliances, and general condition will be conducted.
- This inventory will be signed by both parties and will serve as a reference for assessing damages at the end of the stay.
9. Natural Risks and Environmental Conditions
- As the property is located in a jungle area near the beach, claims for natural risks such as flooding, strong currents, earthquakes, lightning storms, or fires will not be accepted.
- Guests are advised to take precautions and prepare for the environmental conditions.
10. Guest Obligations
Guests agree to:
- Keep the property in good condition during their stay.
- Not make modifications or repairs without prior authorization from the owner.
- Respect community rules and avoid disturbing neighbors.
- Report any damage or issues immediately to the owner.
11. Pet Policy
- Pets are allowed only with prior authorization and may be subject to an additional charge.
- Guests are responsible for any damage or inconvenience caused by their pets and must ensure they do not disturb neighbors or damage the property.
12. Use of Services and Amenities
- Guests agree to use all services and amenities responsibly and appropriately, following provided instructions and avoiding negligent or improper use.
13. Non-Smoking Policy
- Smoking is prohibited inside the property. Smoking is only allowed in designated outdoor areas.
- Non-compliance with this rule may result in additional charges for cleaning and deodorizing.
14. Event and Commercial Use Prohibition
- Events, weddings, and productions are only permitted with prior authorization and are subject to additional charges.
- Commercial use or subletting of the property is not allowed without written authorization from the owner.
15. Communication and Coordination
- Upon booking confirmation, a WhatsApp group will be created with the guests, the owner, and the concierge to coordinate all travel and stay details.
16. Penalties and Fines
- Non-compliance with the rules outlined in these terms and conditions may result in financial penalties, which will be deducted from the security deposit or charged additionally.
17. Dispute Resolution
- Any dispute or conflict arising from the interpretation or execution of these terms and conditions will be resolved amicably between the parties.
- If no agreement is reached, the parties will submit to the jurisdiction of the competent courts in Costa Rica.
18. Severability Clause
- If any provision of these terms and conditions is declared invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect.
